gt888 Privacy Policy

gt888 ("we", "us", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected from you when you use our website, mobile version, or any other related services, how that information is used, where it is stored, and how it is kept secure.

Before reading this policy, please note: our services are for persons aged 21 and above only. We do not intentionally collect information from minors. If you believe we hold information belonging to a minor, please contact us directly.

2.1 Registration & Account Information

When you create an account or log in to gt888, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Your chosen username and password (stored in encrypted form)
• Contact address

2.2 Financial Transaction Information

During deposits and withdrawals, we record transaction-related information. This includes your payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, date and time, and transaction reference number. We never store your full bank account number or card number in our own database — this information is processed through a secure payment gateway.

2.3 Technical & Device Information

When you use our platform, certain technical information is recorded automatically:

• IP address and approximate location (at district or division level)
• Browser type, version, and operating system
• Device identifier information (device model, screen resolution)
• Session duration and page visit patterns
• Referral URL (the source from which you arrived at our site)

2.4 Gaming Activity Information

To ensure responsible gaming and improve service quality, we may record your gaming history (bet amounts, win/loss records, game preferences), session length, and your activity patterns on the platform. This information is also used to determine your VIP level.

3.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device when you visit gt888. They help us recognise you and remember your preferences, so you do not have to re-enter all your information every time you log in.

3.2 The Cookies We Use

• Essential cookies: Required for session management and security — without these, the platform will not function properly.
• Functional cookies: Save your preferences such as language selection and layout.
• Analytics cookies: Used to analyse overall usage patterns — no personal identity is attached.
• Security cookies: Help detect fraudulent activity and keep accounts secure.

3.3 Controlling Cookies

You can disable cookies through your browser settings. However, doing so may prevent some important platform features from working correctly, particularly login and transaction-related features.

4.1 Providing & Operating the Service

The primary use of the information we collect is to deliver gt888's services smoothly. This includes creating and managing your account, processing deposits and withdrawals, calculating bonuses and VIP rewards, and maintaining your gaming history.

4.2 Identity Verification & Fraud Prevention

To ensure a safe environment, we verify your identity. This is necessary to prevent money laundering, detect fraudulent activity, and stop duplicate accounts from being created. Protecting your information is the primary purpose of this verification process.

4.3 Customer Support

When you contact us through our 24/7 live chat or by email ([email protected]), we use your account information and communication history to properly resolve your questions and complaints.

4.4 Responsible Gaming

We monitor patterns in your gaming activity so we can identify potentially harmful behaviour and provide you with timely support and protection. Based on this information, we also offer self-exclusion and limit-setting options.

4.5 Service Improvement

By analysing overall usage patterns, we improve platform performance, add new features, and make the user experience easier and more enjoyable. Information used for this purpose is always in aggregated form — no individual's identity is revealed.

5.1 When We Share Information

gt888 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay, and approved banks.
• Technology service providers: Providers of server hosting, data analytics, and customer support software, who operate under strict confidentiality agreements.
• Game software providers: Minimum information necessary to manage game sessions.
• Legal obligations: In response to a valid court order or request from a regulatory authority.

5.2 Third-Party Responsibilities

Our agreements with those we share information with include strict confidentiality terms. They may not use your information beyond our specific instructions and are required to maintain equivalent security standards.

6.1 Technical Security

gt888 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data between your browser and our servers is encrypted.
• Passwords are stored using strong hashing algorithms — no staff member can view your password directly.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability testing.
• Two-factor authentication (2FA) option.

6.2 Organisational Security

Alongside technology, our organisational security measures are also strict:

• Only authorised staff have access to specific information.
• All staff are trained in privacy and data protection.
• A complete log of data access is maintained.
• We have an incident response plan in place to act swiftly in the event of any data breach.

6.3 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period due to legal and regulatory obligations. Information that is no longer needed is securely deleted or anonymised.

7.1 Right to Access & Correct Information

You may request at any time that we inform you of what information we hold about you. If any information is incorrect or incomplete, contact our support team to have it corrected.

7.2 Right to Delete Information

After your account is closed and legal and regulatory obligations have been met, you may request that your personal information be deleted. However, some information must be retained for a defined period for legal reasons.

7.3 Right to Withdraw from Marketing Communications

If you do not want to receive promotional communications, let us know at any time. This will not stop necessary account communications (transaction confirmations, security alerts).

7.4 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected]. We will take appropriate action after verifying your identity.

gt888 strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration. If we are made aware of an account belonging to a minor, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify us at [email protected].

9.1 Update Process

gt888 may update this Privacy Policy from time to time. When significant changes are made, we will:

• Update the "Last updated" date at the top of this page.
• Notify you via your registered email or through an in-app message on the platform.

9.2 Continued Use After Changes

If you continue to use the platform after an updated policy is published, it will be assumed that you have agreed to the new policy. If you do not agree with the changes, you may request that your account be closed.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:

• Live Chat: Instant support available 24/7 via direct chat.
• Email: [email protected]

We provide support in both Bengali and English. We will process any privacy-related request from you as quickly as possible.

Note: This Privacy Policy applies to the gt888 platform only. Third-party game providers or payment service providers may have their own privacy policies, for which we are not responsible. You are advised to read the relevant third party's policy before completing a transaction.